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shubham Location: Bayad

Posted March 25, 2023

Question About Account management

(AI-Enabled Blended Learning)

title Tell Me About a Time When You Made a Mistake That Made a Client Unhappy or Cost You That Customer. What Did You Try to Do to Rectify the Situation? What Did You Learn?

Answer

Kapil Gupta Instructor

Location: Cachar
Replied on March 27, 2023 DownLoad File
title

Before you head to the interview, familiarize yourself with the STAR method. The STAR interview method provides candidates with a technique to answer behavioral interview questions (the ones that ask you to “tell me about a time when” or “describe a situation where”). STAR stands for:

  • Situation: Any background needed to understand your story.
  • Task: Your role in the situation
  • Action: What steps you took to address the situation
  • Result: The outcomes of your actions.

So when you’re answering this question, first, identify a mistake you’ve made that affected a client. Then, think about what your role in the situation was, the actions you took to fix it, and the outcomes of your actions. You should also think critically about what you learned or would do differently in the future. Ideally, you already have an example of how you applied the lesson in your career and had a different outcome.

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Answer

deepak Sonkar Student

Location:
Replied on March 27, 2023 DownLoad File
title

STAR stands for:

  • Situation: Any background needed to understand your story.
  • Task: Your role in the situation
  • Action: What steps you took to address the situation
  • Result: The outcomes of your actions.

So when you’re answering this question, first, identify a mistake you’ve made that affected a client. Then, think about what your role in the situation was, the actions you took to fix it, and the outcomes of your actions. You should also think critically about what you learned or would do differently in the future. Ideally, you already have an example of how you applied the lesson in your career and had a different outcome.

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Answer

Sakshi Student

Location: North West Delhi
Replied on March 27, 2023
title I build good client relationships by first by doing research on the company and the person I will be speaking to. Understanding their background, including challenges the company has and the work experience my point of contact has, is key. When I call the client, I’ll introduce myself and our company in a way that’s easy to understand. Then, I’ll tell the client something about them that impressed me during my research or that we have in common, like perhaps we both went to college in New Jersey. Then, I’ll ask questions and really listen to understand how I can become a trusted advisor for them.
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